Log into the Customer Portal Training Environment: https://cust.efactorypro.com. Your login is 493 and the Password is Peoria.
- Login = 493
- Password = Peoria
Do NOT use your Site Production account to Practice! Site 0493 is specifically designed for you to be able to play around in, make mistakes and learn without any consequences to REAL data.
The search field offers the options to search by Starts With, Ends With, Equals, and Contains. Since you have the Asset ID, use the Equals option.
The list shows up to the last 100 Work Orders that have been put against that piece of equipment regardless of status. The default view will be oldest Work Orders at the top and newest at the bottom. This can be switched by selecting the ascending/descending arrow in the WO ID or Created Date column. Switch the order so the newest is at the top.
Any Notes you add will be information available to the Technician and Supervisor.
You can also Edit any Note from the Actions drop-down menu.
You are done. Great job!
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