Recent updates
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1/10/2022
Updated onArticleAs always, there has been a ton of work done to support future releases. We are waiting to communicate those until the entire functionality can be released at once.
RELEASE NOTES / SOFTWARE UPDATES What is New in eFACTORYPRO? 2022 Release Notes
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Mobile App - As a technician, when will I see affected equipment (Tool and Die equipment)?
Updated onArticleMOBILE TRAINING Mobile Technician Creating a Work Order/Task in Mobile App
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12/13/2022
Updated onArticleAs always, there has been a ton of work done to support future releases. We are waiting to communicate those until the entire functionality can be released at once.
RELEASE NOTES / SOFTWARE UPDATES What is New in eFACTORYPRO? 2022 Release Notes
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What is the eFACTORYPRO Issue Reporting and Resolution Process?
Updated onArticleIn order to properly track and resolve all issues, it is imperative that reporting of all eFACTORYPRO user issues start with the IT Service Desk.
RELEASE NOTES / SOFTWARE UPDATES What is New in eFACTORYPRO? Known Issues
Article also found in:
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Mobile App - How do Task Status and Task Status Reasons interact?
Updated onArticleSteps in the screenshots correspond to the numbers in the headings.
MOBILE TRAINING Mobile Technician Overview/Navigation for the Mobile App
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Power BI Content Creator: Dashboards
Updated onArticleA dashboard is an introduction to the underlying reports and datasets, it is a single page with highlights of a report.
REPORTING/Power BI Power BI Documentation Pro License - Power BI Best Practices and Standards
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11/29/2022
Updated onArticleAs always, there has been a ton of work done to support future releases. We are waiting to communicate those until the entire functionality can be released at once.
RELEASE NOTES / SOFTWARE UPDATES What is New in eFACTORYPRO? 2022 Release Notes
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Mobile App - As a Technician, when will I see people listed in the Assignments section of the Summary Icon?
Updated onArticleOne of the big benefits of using the Daily Scheduling Portal is that there can be multiple people of different skillsets (and even different times) assigned to the task. This is all handled by the Supervisor or P/S.
MOBILE TRAINING Mobile Technician Overview/Navigation for the Mobile App
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Mobile App - As a Technician, what do the NOTES line codes mean in eFACTORYPRO?
Updated onArticleMOBILE TRAINING Mobile Technician Overview/Navigation for the Mobile App
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Mobile App - Is there an overview of how Malfunction/Downtime is calculated?
Updated onArticleDowntime is recorded and tracked at the Task level. In the Work Module, both DOWN and REDUCED time will be tracked. A Breakdown occurs when the Malfunction Start Time is before or within 1 minute of the Work Order creation Start Time. When a Work Order is created and the equipment is brought to a Reduced or Down status, the downtime will start to occur. Customer The Customer will NOT be able to adjust the Malfunction time upon creating a Work Order, and if a Customer put in a Work Order that is reporting an equipment issue and has brought the machine down, it will logged as a Breakdown. If the machine was taken down by the Customer in error, simply Delete the Malfunction to remove the Breakdown status. If a Malfunction is DELETED (or zeroed out), the equipment status will return to UP. Technician Technicians WILL be able to 'backdate' the Malfunction time to get a more accurate downtime. Before adding a Malfunction to a Task, you should always check the Related Malfunction history on the Task to ensure that no existing Malfunction status exists. Related Malfunction history for the equipment is listed under the Malfunction field. If an open Malfunction exists on the Task, you will not be able to add an additional Malfunction while the open Malfunction is unresolved. If a machine has overlapping downtimes your metrics will show the accumulation of BOTH those times (double downtime). If a machine has DOWN and REDUCED times that overlap, DOWN status will take precedence over REDUCED from a reporting standpoint. If a Malfunction is DELETED (or zeroed out), the equipment status will return to UP.
MOBILE TRAINING Mobile Technician Creating a Work Order/Task in Mobile App