Recent updates
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When would I mark a Task IN PLANNING/Ready for Scheduling and which Work Order types can I use it on?
Updated onArticleSteps in the screenshots correspond to the numbers in the headings.
GETTING STARTED eFactoryPro Basics About Work Orders and PMs
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Mobile App - As a Technician, how do I add a Task to an MPRO Work Order?
Updated onArticleAdding a follow up task to proactive work in the Work Module is the easiest way to increase your Site's Proactive percentage in the FMS Balanced Scorecard. As long as the original task was either PM (Preventative Maintenance) or PdM (Predictive Maintenance), any task that is added on will be "FM" Followup Maintenance. This is truly proactive work, and will count in your proactive hours for your metrics. There is NO Compliance or Completion Date associated with the FM Task, so you are able to complete and close the original Task within the Compliance Window. Remember, all metrics are driven from the Task Level. Adding a Follow up Task will never cause you to be out of compliance (assuming you have completed the original task during the compliance window.)
MOBILE TRAINING Mobile Technician Creating a Work Order/Task in Mobile App
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Mobile App - As a Technician, what do I need to know about the STEPS section of the Task?
Updated onArticleSteps in the screen shots correspond to the numbers in the headings.
MOBILE TRAINING Mobile Technician Editing and Completing Work Orders/Tasks in the Mobile App
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Mobile App - What is the best way to find work in the mobile app (My Work/Tasks)?
Updated onArticleSteps in the screenshots correspond to the numbers in the headings.
FREQUENTLY ASKED QUESTIONS FAQ Mobile Questions
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Mobile App - As a Technician, how can I request a Service?
Updated onArticleThis process can be done through the Work Module or it can be done by your Supply Chain Specialist (SCS) with a manual requisition through the CLIENT if it is during regular office hours. Please check with your SCS to see which way is preferable.
MOBILE TRAINING Mobile Technician Creating a Work Order/Task in Mobile App
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Mobile App - As a Technician, how do I change the Equipment/Sub-Location on a Work Order?
Updated onArticleSteps in the screenshots correspond to the numbers in the headings.
MOBILE TRAINING Mobile Technician Editing and Completing Work Orders/Tasks in the Mobile App
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Mobile App - As a Technician, what do I need to know about adding a Follow-Up Task?
Updated onArticleSteps in the screen shots correspond to the numbers in the headings.
MOBILE TRAINING Mobile Technician Editing and Completing Work Orders/Tasks in the Mobile App
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Mobile App - As a Technician, how do I correct a Work Order that was incorrectly put in as "Down"?
Updated onArticleSteps in the screenshots correspond to the numbers in the headings.
MOBILE TRAINING Mobile Technician Editing and Completing Work Orders/Tasks in the Mobile App
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Mobile App - As a Technician, what do I need to know about adding LABOR to the Task?
Updated onArticleSteps in the screenshots correspond to the numbers in the headings.
MOBILE TRAINING Mobile Technician Editing and Completing Work Orders/Tasks in the Mobile App
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Is there an overview of how Malfunction/Downtime is calculated in the Portal?
Updated onArticleIt is always a good idea to stay on top of your data!!! If you update data older than 4 months, you will not see the changes until the following Monday. (It refreshes Sunday overnight.) If your data is older than 13 months, it may not be worth updating. The changes will not show up until the second day of the next month.
REPORTING/Power BI Power BI Documentation Downtime and Availability Metrics