1. By hovering over a specific day on the daily capacity line of a tech you will get 2 options: Assign and Expand.
2. To see what has been assigned to the tech for this day select Expand. This will display all the tasks and details of each task.
Some of the tasks with a one minute time are the break-in tasks with no skillset and no duration that have been assigned to the Technician. These tasks will NOT count toward your scheduling compliance.
3. By selecting the Task ID in this expanded section, it will open the side panel with the Task information.
The Technician will use the My Work screen to see all of the Tasks that are assigned to them for the day.
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