Recent updates
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How do I assign/un-assign a task to a technician in the Daily Capacity Schedule view?
Updated onArticlePLANNER SCHEDULER Planner Scheduler Documentation PLANNER PORTAL: DAILY SCHEDULING
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Mobile App Videos
Updated onArticleMobile App Videos
MOBILE TRAINING Mobile App Videos Mobile App Videos
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Work Module Videos
Updated onArticleWork Module Videos
Work Module Work Module Videos Work Module Videos
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Mobile App - As a Technician, how do I create a Work Order?
Updated onArticleMOBILE TRAINING Mobile Technician Creating a Work Order/Task in Mobile App
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Mobile App - As a Technician, how do I find work? (Task Views)
Updated onArticleTechnicians will always be scheduled to 100% of his/her available hours. This does not mean that all that work will be consistently completed. Even the best shops run at about 80% completion.
MOBILE TRAINING Mobile Technician Overview/Navigation for the Mobile App
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Mobile App - Navigating the My Work screen
Updated onArticleSteps in the screenshots correspond to the numbers in the headings.
MOBILE TRAINING Mobile Technician Overview/Navigation for the Mobile App
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Mobile App - How do I activate/deactivate Offline Mode?
Updated onArticleSteps in the screenshots correspond to the numbers in the headings.
MOBILE TRAINING Mobile Technician Using the Offline Mode in the Mobile App
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05/30/2023
Updated onArticleAs always, there has been a ton of work done to support future releases. We are waiting to communicate those until the entire functionality can be released at once.
RELEASE NOTES / SOFTWARE UPDATES What is New in eFACTORYPRO? 2023 Release Notes
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When would I run the Open Req _ PO Report?
Updated onArticleSteps in the screenshots correspond to the numbers in the headings.
PURCHASING Purchasing Functions Purchasing Reports
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Mobile App - Is there an overview of how Malfunction/Downtime is calculated?
Updated onArticleDowntime is recorded and tracked at the Task level. In the Work Module, both DOWN and REDUCED time will be tracked. A Breakdown occurs when the Malfunction Start Time is before or within 1 minute of the Work Order creation Start Time. When a Work Order is created and the equipment is brought to a Reduced or Down status, the downtime will start to occur. Customer The Customer will NOT be able to adjust the Malfunction time upon creating a Work Order, and if a Customer put in a Work Order that is reporting an equipment issue and has brought the machine down, it will logged as a Breakdown. If the machine was taken down by the Customer in error, simply Delete the Malfunction to remove the Breakdown status. If a Malfunction is DELETED (or zeroed out), the equipment status will return to UP. Technician Technicians WILL be able to 'backdate' the Malfunction time to get a more accurate downtime. Before adding a Malfunction to a Task, you should always check the Related Malfunction history on the Task to ensure that no existing Malfunction status exists. Related Malfunction history for the equipment is listed under the Malfunction field. If an open Malfunction exists on the Task, you will not be able to add an additional Malfunction while the open Malfunction is unresolved. If a machine has overlapping downtimes your metrics will show the accumulation of BOTH those times (double downtime). If a machine has DOWN and REDUCED times that overlap, DOWN status will take precedence over REDUCED from a reporting standpoint. If a Malfunction is DELETED (or zeroed out), the equipment status will return to UP.
MOBILE TRAINING Mobile Technician Editing and Completing Work Orders/Tasks in the Mobile App