Anytime you receive an error in the Portal, you now have a quick way to gather all the background data that the Support Team needs to troubleshoot your ticket. It's very easy. It's simply copying an ID and pasting it into a notepad, an email, or a my-E Ticket -- depending on the severity of your issue.
1. Error messages contain a unique identifier and a COPY ID Link underneath them, which allows you to get all the information for submission to the help desk. Click Copy ID.
2. Open Notepad on your computer and open a new note.
3. Paste the copied ID into the notepad and Save.
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