Emergency work requests are defined as Priority 1 tasks that have an immediate effect due to Safety, Environmental conditions, throughput rate (amount produced) and/or Quality. Because P1 Tasks require immediate action, they should break the DAILY SCHEDULE.
P1 > breaks daily.
The goal is to complete Priority 1 work requests in 24 hours or less and provide continued effort through completion and review.
Much like Emergency (Priority 1) work, Priority 2 Urgent work requests effect Safety, Environmental conditions, throughput rate and/or Quality in an urgent manner and require prompt action. Because they are not as severe as the P1 Tasks, P2 Tasks should break the WEEKLY (not daily) SCHEDULE.
P2 > break weekly.
Priority 2 Urgent work should NEVER break the daily schedules!
The goal is to complete Priority 2 work requests in 1 to 7 days.
Additionally, Break-in work does not have a Scheduling Period or an affected period (indicating that it has not gone through weekly scheduling.)
Since both Priority 1 & 2 work requests have the potential to impact the pre-determined schedule, it is of the utmost importance that the requests are validated by the Team Lead/Supervisor before sending a technician to the repair site or introducing these into the weekly schedule.
For more information about Work Execution Management Principles, please click the link below.
As you know, not all sites have a TL or Supervisor and the Planner Scheduler often fills that role. Whoever is responsible for Daily Scheduling at your site, needs to ensure that:
• Accomplish Priority 1 & 2 work requests.
• Redirect technicians from scheduled PM/PdM work to accomplish emergency/urgent work must be taken seriously to ensure proactive maintenance activities are completed.
• Have the discipline to allow break-in work ONLY when appropriate.
For the purpose of discussion, when looking at EFP, here is the criteria for Break-in work:
Priority is either 1-Emergency or 2-Urgent.
Task can be in any of these statuses: Completed, Hold, In Progress, In Planning, New, Ready for Execution.
Please note two things:
- You WILL see Completed Tasks that have not been reviewed.
- There is no Date Range restriction -- so if you have very past due Tasks that are not reviewed, they will show up until you get them cleared out of your queue.
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