Essential Resources: To complete this training you must have access to eFACTORYPRO.
This article will take you through how to assign/un-assign a task to a technician in the Daily Capacity Schedule view.
1. Select the Task you wish to assign.
A task can still be assigned to a Tech even on the days that Tech isn't scheduled to work.
Related Article: Overview of the Task Tiles in the Daily Capacity view
2. Once the task is selected it will expand to show the user the skill set or skillsets that are required for the task.
3. The Supervisor/Planner Scheduler should try to schedule this task according to the skillset assigned which in this case is Associate Technician.
There will be two ways to assign this task. The first will be to select the ASSIGN button in the grid of the tech you want and the day you want is assigned.
The second way is simply to select the ASSIGN button and this will allow you to assign to ANY technician available for the selected team. From the drop down select the Technician and the Date. Finally select SAVE.
A new skillset can also be created from this view by selecting the Add Skillset button. Here you can add a skillset and duration. The option to assign the tech and date will also be there (not required) is you know who this needs to be assigned to.
If you click the Expand Button, you can see the Tasks that have been assigned to the Technician for any certain day.
1. Once the task is assigned the hours will show up on that day.
2. The techs name will then show up on the task tile.
3. The total progress circle at the end of the line will reflect the changes in a percentage.
Some tasks may have multiple skillsets assigned. In this case the task may look similar to this. Users will assign the same way for ALL skillsets on a task.
1. To unassign simply check the UNASSIGN button in the task tile.
2. The name of the tech would disappear and be replaced with Unassigned.
In the case where the assigned tech calls in sick, and the work still needs to be performed on the same day, you may need to change the skillset required.
In this case, follow these steps:
- Unassign the existing technician using the eraser.
- Click the DELETE button under the skillset to remove the assigned skillset.
- Click the ADD SKILLSET button to add a different skillset of the person available to do the work.
- Assign the new technician.
ONLY Supervisors will see this functionality.
1. Single Selection Toggle - this can be used when single or multiple task scheduling is being performed.
If multiple task scheduling is selected, when the user clicks on a task tile, it will select the tile for scheduling. They can click on multiple tasks tiles in the list in order to schedule all of them to a single tech on a specific day. The tasks selected will show as yellow.The user can also "clear all" selected tasks, as well as deselect a single task.
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