eFactoryPro Wiki

2.5 Mobile App - Is there an overview of how Malfunction/Downtime is calculated?

Updated on

  • Downtime is recorded and tracked at the Task level.
  • In the Work Module, both DOWN and REDUCED time will be tracked.

 

  • A Breakdown occurs when the Malfunction Start Time is before or within 1 minute of the Work Order creation Start Time.

 

  • When a Work Order is created and the equipment is brought to a Reduced or Down status, the downtime will start to occur.

 

Customer

  • The Customer will NOT be able to adjust the Malfunction time upon creating a Work Order, and if a Customer put in a Work Order that is reporting an equipment issue and has brought the machine down, it will logged as a Breakdown.
    • If the machine was taken down by the Customer in error,  simply Delete the Malfunction to remove the Breakdown status.
    • If a Malfunction is DELETED (or zeroed out), the equipment status will return to UP.

 

Technician

  • Technicians WILL be able to 'backdate' the Malfunction time to get a more accurate downtime.
  • Before adding a Malfunction to a Task, you should always check the Related Malfunction history on the Task to ensure that no existing Malfunction status exists.
    • Related Malfunction history for the equipment is listed under the Malfunction field.
      • If an open Malfunction exists on the Task, you will not be able to add an additional Malfunction while the open Malfunction is unresolved.

 

  • If a machine has overlapping downtimes your metrics will show the accumulation of BOTH those times (double downtime). If a machine has DOWN and REDUCED times that overlap, DOWN status will take precedence over REDUCED from a reporting standpoint.

 

  • If a Malfunction is DELETED (or zeroed out), the equipment status will return to UP.

0 Comments

Add your comment

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Previous Article 2.4 Mobile App - As a Technician, how can I request a Service?
Next Article 2.6 Mobile App - As a technician, when will I see affected equipment (Tool and Die equipment)?