Steps in the screenshots correspond to the numbers in the headings.
It is always a good idea to stay on top of your data!!! If you update data older than 4 months, you will not see the changes until the following Monday. (It refreshes Sunday overnight.) If your data is older than 13 months, it may not be worth updating. The changes will not show up until the second day of the next month.
1. Click on the Tasks tab and find the Task.
- If the Task was created within the last 24 hours, you can find it under the Task tab titled "Recent Customer Tasks".
- You should always be able to find the Task under "Down and Reduced". Simply search for it by Asset ID.
- Click on the Task number to hyperlink into the Task Summary screen.
2. Select the Malfunction icon.
3. The current Malfunction is listed. Select the line to enter into Edit mode.
4. To delete the breakdown and the Malfunction swipe left and select Delete.
- It is important that you DELETE the malfunction vs. entering a stop date.
- Deleting the malfunction will remove it from your metrics in Mean Time to Repair and Mean Time Between Failure.
5. Select Yes to confirm.
6. Malfunction has been deleted. A confirmation will appear at the bottom of the window.
If you need to add a malfunction at a later time, you can follow the normal process to do so.
Correcting from the Work Order:
7. Click on the WO tab and Find the Work Order.
8. Click on the Malfunctions icon.
9. Malfunctions will be listed. Swipe left on the Malfunction and select Delete.
10. Select Yes to confirm.
Malfunction has been deleted and the equipment will return to an UP status.
Equipment will only return to UP status if the deleted malfunction was the ONLY malfunction associated to that specific piece of equipment.
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