• Downtime is recorded and tracked at the Task level.
• In the Work Module, both DOWN and REDUCED time will be tracked.

• A Breakdown occurs when the Malfunction Start Time is before or within 1 minute of the Work Order creation Start Time.

• When a Work Order is created and the equipment is brought to a Reduced or Down status, the downtime will start to occur.

Customer

• The Customer will NOT be able to adjust the Malfunction time upon creating a Work Order, and if a Customer put in a Work Order that is reporting an equipment issue and has brought the machine down, it will logged as a Breakdown.
  • If the machine was taken down by the Customer in error,  simply Delete the Malfunction to remove the Breakdown status.
  • If a Malfunction is DELETED (or zeroed out), the equipment status will return to UP.

Technician

• Technicians WILL be able to 'backdate' the Malfunction time to get a more accurate downtime.
• Before adding a Malfunction to a Task, you should always check the Related Malfunction history on the Task to ensure that no existing Malfunction status exists.
  • Related Malfunction history for the equipment is listed under the Malfunction field.
    • If an open Malfunction exists on the Task, you will not be able to add an additional Malfunction while the open Malfunction is unresolved.

• If a machine has overlapping downtimes your metrics will show the accumulation of BOTH those times (double downtime). If a machine has DOWN and REDUCED times that overlap, DOWN status will take precedence over REDUCED from a reporting standpoint.

• If a Malfunction is DELETED (or zeroed out), the equipment status will return to UP.