eFactoryPro Wiki

9.5 Expedite Past Due

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  • Brief Summary:
    • Check if order is delivered to correct site
    • Help buyer tracking the order
    • Avoid PPOs
    • We get POs that we need to work from PIB, selecting your team and sites.  
  • How to do it?
    1. Need to check status
    2. If there is a tracking number with correct address.
    3. Vendors contact information.
    4. We add a note saying what will be done with PO.
    5. Change status to PENDING, DELIVERED and UPDATED.  
      • We can only change status to SITE or BUYER when we need their information or escalated.  
      • Status COMPLETE only when it is a PPO and its closed and order received full.
      • INTRANSIT only if there is a tracking number, with a specific date to be delivered and ship address is correct.

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