- It is when order was upload to PPO log by buyer or site because PO was received with wrong part, damaged part, or it is no longer needed or it was received in wrong place.
- Add all emails and documents to attachments. Also please add notes in 3.0.
- Return Material Authorization: RMA
- Request RMA to vendor (confirm reason) if order needs to be return.
- *If vendor confirms unable to return PO forward email to site and buyer and confirm they have received the email proceed to close PPO.*
- When RMA is received forward it to site and request them to send you tracking number when they send PO back.
- When you received tracking number send it to vendor and request Credit Memo.
- After you received Credit memo, sent it to buyer and site and confirm they received it, close PPO.
- Request RMA to vendor (confirm reason) if order needs to be return.
- UPS Account
- Request UPS accounts if it needs to ship out to correct site if it was vendor error, if buyer gave wrong direction use UPS account from site.
- When you received UPS account send it to the person or site that received order, request to ship to correct place.
- Request tracking number and follow up till order is received in correct place, proceed to close PPO.
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