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8.14 | How do Harvard Orders flow through eCommerce for an FMS Site?

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Steps in the screenshots correspond to the numbers in the headings.

As an FMS Buyer, when you are purchasing a distributed Product like Harvard or PartsCo, the process flow is a little different.  This document will walk through the entire process, from the point of order entry in the ATS Online store, to fulfillment by the IPS Pricing team.

The FMS buyer gets a PO from the site, asking them to buy 12 of the PF541-M Gloves and 6 of the PF541-L Gloves.

1. FMS Buyer will log in to the ATS Store, masquerading as the site making the request.

2. They add the requested items to the cart and checkout.

As a buyer, if you are switching sites it is VERY IMPORTANT that after switching sites that you make sure the cart is EMPTY. If it’s not empty please clear it or anything your new site will not need.

3. Confirm that the buyer's email is shown under the Customer field.

The Shipping and Billing information will relate to the site the buyer is purchasing for.

4. Confirm the shipping address.

5. If a different shipping address is needed select Enter New Address.

It is important to leave the company name as is if entering a different ship to address.

6. Select Shipping Method.

If you are shipping on the Company's account, the UPS account will default in.  If it doesn't, enter the site's UPS shipping account number.

7. Enter any comments (optional).

This will also be the area to enter if there is any special shipping instruction (ie - this needs to be shipped Next Day Air, 2 day Air, etc).

8. Select Continue to Billing.

9. Confirm Billing Address.

10. Select Continue to Payment.

If you do not see the Pay by PO Option for your site, please contact [email protected]

11. Select Purchase Order.

12. Enter the PO number.

13. Click the check box for Terms and Conditions.

14. Select Place Order.

15. You will receive confirmation of your order.

16. Your order number will be shown.

Because the order only contains Harvard products for a FMS Site, it will go to IPS Purchasing Team directly for processing.  They will add the QuickBooks Job number, enter the in the comments section that the Vendor is Harvard and Save.  Change the status to Fulfillment Pending and Mark as Current Status.  Once the order is fulfilled,  shipping and tracking information is entered and the status is updated to Activated in Salesforce.

This will update the order status to completed on the ATS Store.

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