Steps in the screenshots correspond to the numbers in the headings.
If you are an ATS Buyer, IPS Sales Rep or Site Service Rep you have the ability to log in as a customer and place orders for them. This document will walk you through checking on the status of one of those orders.
2. Your dashboard will populate with the list of companies you have permission to buy for.
3. In the dashboard options select Orders.
4. A list of orders will populate that you have made. This list will display ALL the orders you have made for ALL the companies you have permissions for.
Please Note: You will only be able to see the orders that have been placed for these customers by you. If someone from the site was to place an order for themselves, it would not show in this view.
5. You can Search by Keyword and there is also Filtering option available if your list is long.
6. The Order Number is a hyper link. To get the Status of an order select that hyper link.
7. Order Status will be the top line under Order Details.
Other details available in this view:
- Order date
- Order total
- Payment method
- Ship To Address
- Bill To address
- Order Comments
- PO#/Reference#
- Actions (reorder/add to new shopping list)
If you see the Status as DECLINED this means that the status in Big Commerce is AWAITING EVALUATION.
As a buyer, if you are switching sites it is VERY IMPORTANT that after switching sites that you make sure the cart is EMPTY. If it’s not empty please clear it of anything your new site will not need.
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