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2.5 As a Technician, why can't I add a malfunction to an open Task? (Sub-Location)

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Essential Resources: To complete this training you must have access to eFactoryPro.

This training course will explain why you wouldn't be able to take a task to the DOWN/REDUCED status.

Most likely, the Task has been entered against a Sub-Location and you cannot enter a malfunction against a Sub-Location / Work Area / Value Stream.

1. Ensure you are working at the Task level.

2. You will notice that there is NO malfunction icon in the slider icon row.

3. You will also notice that this task is put against a Sub-Location.

Tasks that have been entered against a Sub-Location cannot have a malfunction put against it. This is the same for a Work Area/Value Stream.

If this task was supposed to be created against a piece of equipment please follow the step of this article to change it from a sub-location to equipment:

As a Technician, how do I change the Equipment/Sub-Location on a Work Order?

Previous Article 2.4 How do I correct overlapping Malfunction times in the Work Module?
Next Article 2.6 As a Technician, how do I change the Equipment/Sub-Location on a Work Order?

Technician Work Module Documentation

1. Creating a Work Order/Task in the Technician Work Module 8
2. Editing Work Orders/Tasks in the Technician Work Module 25
3. Overview/Navigation of the Technician Work Module 24
4. Equipment Status Monitor in the Work Module 14
5. Step by Step Instructions for the Work Module 6
6. Managing Parts in the Work Module 19

Other Resources