• Downtime is recorded and tracked at the task level.
• In the portal, both DOWN and REDUCED time will be tracked.

• A Breakdown occurs when the malfunction start time is before or within 1 minute of the Work Order creation start time.

• When a work order is created and the equipment is brought to a reduced or down status, the downtime will start to occur.

Customer

• The Customer will NOT be able to adjust the malfunction time upon creating a work order, and if a Customer put in a work order, it will be logged as a breakdown.
  • If the Customer puts in the Work Order/Task as Down, it is automatically a breakdown.
  • If the machine was taken down by the Customer in error, to remove the breakdown status, simply delete the malfunction.

Technician

• Technicians WILL be able to 'backdate' the malfunction time to get a more accurate downtime.
  • If an open malfunction exists on the Task, you will not be able to add an additional malfunction at work order creation while the open malfunction is unresolved.
  • Overlapping Malfunction history for the equipment is listed under the Malfunction icon.
• If adding a malfunction manually (after the work order has already been created) to a Task that already has a malfunction associated to the selected equipment you will receive an alert message stating "An overlapping malfunction already exits and continuing will over calculate down time." So by doing this you will add a malfunction to the task and the Overlapping Malfunction field will populate with the information about the other malfunction.
• If the technician knows that a previously entered malfunction was in fact put in by error or know that the maintenance was already completed the tech should navigate to that task and correct that malfunction by either entering an end time or deleting the malfunction altogether.
• If a machine has DOWN and REDUCED times that overlap, DOWN status will take precedence over REDUCED from a Reporting Standpoint.
• If a malfunction is DELETED, the equipment status will return to UP.
• User can also go to the Equipment Status Monitor and see malfunctions associated to a specific piece of equipment.

A video on this topic can be found by clicking the following link:

Is there an overview of how Malfunction/Downtime is calculated in the Portal?