If you make a mistake when entering a PO GNS receipt, it CANNOT be reversed by the Supply Chain Specialist.
Step-by-Step Instructions
If the line is in RECEIVED PARTIAL Status - Contact your Buyer.
You must NOT hit Close Line.
1. Send an email to your Buyer, explaining that you need him/her to unreceive the PO.
2. Include the PO ID number, the Line that needs to be unreceived, and the reason behind the unreceipt.
3. The Buyer will attempt to unreceive the line, and if they can't, they will escalate the Purchasing Supervisor.
If the line and PO are in Received Full Status - Call the Help Desk or reach out to your buyer to have the Purchasing Supervisor open the line(s) back up.
If you have hit the Close Line button, the Purchasing Supervisors have the ability to reopen the line.
4. Call the Help Desk at 1-800-662-4001. Tell them that you have accidentally closed the line to move the GNS PO to Received Full and it must go to the Purchasing Supervisors to be reopen the ticket.
This is why it is so important NOT to hit Close Line until you are sure that the PO is actually Received in Full.
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