Steps in the screenshots correspond to the numbers in the headings.
We do not use the Print Picks button in the CLIENT. Remember that Parts are at the Task level, not the Work Order level. Changes to system functionality will now prevent you from being able to put the Part at the Work Order. If you've accidentally hit this button and now cannot consume the parts in the Portal or the CLIENT, here is how you fix it.
Whether the Part Need was added in the Portal or the CLIENT, it must be fixed in the CLIENT.
1. From the main menu, go to Service > Tasks.
2. Expand the red chevron in the search field.
3. Enter the Task ID.
4. Click the green magnifying glass.
5. The Task will load.
6. Click on the Part Need Tab in the lower workspace.
7. If entered correctly, the Part Need Status would say ENTERED and the Part Used checkbox would be blank.
ATS does not use the Print Picks functionality in the system.
8. If you hit the Print Picks button by mistake, the Part Need Status is changed from Entered to Picklist Generated. This must be fixed before the part can be consumed in the Portal or the CLIENT.
9. Click on the SEQ number to look at the Part need info.
10. Click on the Shipment information hyperlink for the SEQ number. This will take you to the Shipment record.
11. Delete the Shipment record.
12. Breadcrumb back to the Task.
13. Hit 5F to refresh the screen. The Part Need Status now reads Entered.
Here is another way to do this that might be faster if you have several Tasks to clean up all at once.
14. From the main menu, go to Inventory > Logistics > Part Need Search.
15. Expand the red chevron.
16. From the drop-down arrow on Part Need Status, select Picklist Generated.
17. Click Search.
18. Check to see if all the Work Orders that populated are from your site.
19. If multiple sites are present, you will have to enter your ST number and Location in the Place ID from and Location From fields for your site and click the Search button.
20. Click on the Shipment hyperlink number in the results. This will open another screen.
21. The breadcrumb shows you are at Part Need Search > Shipment.
22. Click the DELETE button in the header.
23. A confirmation message appears. Choose YES.
Repeat as necessary.
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