Steps in the screenshots correspond to the numbers in the headings.
If your site has more than one Supply Chain Specialist, there is no direct impact to receiving, purchasing, etc. The ONLY process that is affected is the Escalation process.
The ESCALATION PROCESS STOPS forward progress in the system and nothing will move forward until the Escalation is approved. There are two times that a Supply Chain Specialist on record receives an Escalation:
1. The Supply Chain Specialist listed on the Ship-To-Place Record receives an Escalation when a SERVICES request is put in through the Portal.
1.1. Refill box is checked again for the Stock Record. The requisition will kick off next time Refill to Targets runs.
2. The other time that an Escalation is generated to the SCS on the Place ID record is when a SERVICES request is put in through the Portal.
In this case, it's really a matter of knowing how to look for the Escalation.
2.1. Go to Service > Escalation.
2.2. Expand the red chevron in the search field.
2.3. Enter the Status as Open.
2.4. Choose Pending from the Approval Status drop-down arrow.
2.5. Choose Service Assistance Requested from the drop-down arrow for Type.
2.6. Enter your Place ID.
2.7. Click the green magnifying glass icon.
2.8. The list will populate below.
2.9. Change the Owner of the Escalation to your User ID and Save.
2.10. Click on the Escalation hyperlink to see details of the Service Request.
Be sure to leave the Part Need Status as Entered.
2.11. Breadcrumb back to the Escalation and change the Escalation Status to Approved.
2.12. This completes the Escalation and creates the beginning of the Service Req.
Processing a Service Req through an Escalation does not transfer over all of the Notes or the Supplier name. You will want to leave the Escalation open to reference the details when completing the GNS Req before releasing.
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