This article is for general information only. Please contact the Purchasing Department for specifics on any particular situation.
1. If a part needs to be returned to a vendor or manufacturer for any reason, it must be coordinated through the Purchasing Department.
2. Contact the Purchasing Department as soon as you know that the part needs to be returned.
3. As soon as you know that the part needs to be reutnred, enter it on the Problem PO (PPO) Log.
3.1. Provide as much information in each field.
3.2. If the shipment was damaged, attach pictures to the PPO entry.
4. The Purchasing Department will obtain a Return Materials Authorization (RMA#) if possible and forward it to the site along with shipping instructions where applicable.
5. If a Restocking Fee is required by the supplier, the Purchasing Department will advise the site so the site can decide whether or not to complete the return.
5.1. If so, the PO will be adjusted to reflect the Restocking Fee which the site will then receive.
Even taking these things into consideration, it may be more cost-effective for the site to return the part, vs. carrying unwanted/unused inventory.
6. Involving the Purchasing Department throughout the process will increase communication and avoid the possibility of Accounting Grief.
PPO Log Hyperlink below
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