If you have tasks that were scheduled but not completed in the prior period, and they need to be rescheduled, the system will notify you that they need to be addressed before moving on.
1. From the Planner Portal, click on Scheduling.
2. A Red Banner at the top will show you have overdue tasks.
3. Click the View button.
4. Ensure you have the scheduling period you wish to schedule.
The default is now the current week.
5. The drop-down is set to "To be Scheduled-Overdue."
6. You can see that information is populated for these tasks, as they have already been scheduled once.
Depending on HOW the Task was returned back to period capacity, you will see different information. If the Task was returned to the Period Capacity grid automatically because it did not get finished, you will see the following:
- Status = Ready for Execution/Assigned
- Duration is set
- Schedule Period is set (this will be in the past)
- Skillsets and Technician assignment are kept until rescheduled.
7. Click the boxes in front of each task.
8. Click the Schedule button.
9. Confirm that you would like to reschedule these tasks. Click Yes.
10. A confirmation message tells you that the tasks have been rescheduled.
If you are trying to schedule from the bottom panel and the schedule button is grayed out, it may be because you need to change the period to the current period or later. Simply click on the drop-down arrow and change it if necessary.
11. Click on the task line to bring out the side bar.
12. Select the 'Starts' line to see the drop down with future scheduling periods.
13. Select a new period.
14. Select the Schedule button.
15. Switch the view to Scheduled - Ready For Execution.
16. You can see the "Rescheduled" field now shows "1" for the tasks we just selected.
17. The Progress Overview window now display the new hours accordingly.
If the Task was sent back with the RETURN TO PERIOD CAPACITY button, it goes to the To Be Scheduled View, vs. the To Be Scheduled-Overdue view.
- Status = In Planning/Ready for Scheduling
- Duration is set
- Scheduling period is removed
- Skillset and Technician assignments are kept until rescheduled.
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